FAQ

Are the products swiss made?

All our products are subject to the strict swiss made rules. The cast mountain shapes made of synthetic resin are of Swiss origin.

Why does my delivered product not match the illustration?

All models are unique pieces made of synthetic resin (mountain shape) and wood (base). We use biochemical synthetic resin based on renewable raw materials. Therefore, the delivered mountain model as well as the base made of walnut may differ from what is shown (color, grain and texture). Any pictures listed on our website serve as examples for illustration.

Can my mountain model change over time?

Yes, synthetic resin and wood, from which our products are made, are natural products. Depending on external influences such as light, room temperature, heat, humidity and location, the color, shape, texture and appearance of our products may change.

How can I clean my mountain model?

The mountain model can be easily wiped clean with a slightly damp cloth. The use of detergent is not recommended as it may damage the surface.

How and where can I place my order?

You can either place your order online through our website or by visiting a dealer of your choice. Please note that the availability may vary at the different locations. The whole range of products is only available online.

How can I change an order?

Your order will be processed and prepared for shipping upon receipt. Please contact us immediately to check if we can accept a change for your order.

How can I cancel my order?

Your order will be processed and prepared for shipping upon receipt. Please contact us immediately to check if we can accept a cancellation for your order.

Where can I enter a voucher code?

You can enter and redeem a voucher code easily during the ordering process. Only one voucher is accepted per order

Why does my voucher code not work?

Please verify beforehand if the voucher is still valid. Should you not find any discrepancies, please contact us directly.

Where can I find information on resale conditions?

Please contact us directly for rebates and big orders.

Where can I see the products?

On our website we have illustrated and explained all our products. You can find a list of dealers and partners on our website through store locator

How long does the delivery take?

Your order will be processed and shipped upon receipt and after confirmation of payment. Unless stated otherwise the estimated delivery time takes between 3 – 5 working days. You will get an order confirmation with a tracking number once we have dispatched the order to our logistic partner. In the unlikely event that your order is not on stock, you will be notified. Please pay attention to the availability of the products.

How much is the delivery charge?

Our delivery charges are as follows: Switzerland, Europe, rest of the world. The following delivery charges apply:
CHF 15.00

Where do we ship our products?

Generally we ship our products worldwide. In the event that geopolitical reasons restrict a delivery, we will contact you directly to find a solution.

Can I also pick-up my order?

Yes, our team in Dittingen welcomes you to pick up your order. Contact us to arrange the desired pick-up date.

What payment options are available in the webshop?

In our online shop you can pay your order conveniently via Twint, via PayPal or bank transfer. Please note that the order will only be processed after full payment has been received. In addition, the bill can also be paid in cash on pickup in Dittingen where you will also receive the invoice. Payment at the dealers is subject to their provisions.

What taxes are added to my order?

All our prices include 7.7% VAT. Deliveries to another country are subject to additional taxes and duties. These will be charged through our logistics partner directly.

Is there a refund policy?

Yes, please contact us immediately, within 5 days, in the unlikely event that you got the wrong or a damaged model.